Policy Sales & Service Specialist

Fred Loya Insurance Agency; Mesquite (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Fred Loya Insurance Agency in Mesquite, TX seeks a full-time customer service associate to handle policy questions, payments, and customer needs with a courteous, professional approach.

The role involves following up on quotes, renewals, and cancellations, supporting marketing initiatives, and maintaining a clean work area. A High School Diploma is required; bilingual English/Spanish is a plus, and state licensing must be obtained.

Qualifications

• Experience in customer service and clear communication is essential.
• Bilingual English/Spanish is helpful for interactions with customers.
• Must be able to pass state licensing requirements.

Responsibilities

• Provide professional, courteous service to customers and answer questions about policies.
• Accept payments and process transactions; identify customer needs.
• Follow up on quotes, renewals, and cancellations; support marketing efforts as needed.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Mesquite, TX seeks a full-time customer service associate to handle policy questions, payments, and customer needs with a courteous, professional approach.

The role involves following up on quotes, renewals, and cancellations, supporting marketing initiatives, and maintaining a clean work area. A High School Diploma is required; bilingual English/Spanish is a plus, and state licensing must be obtained.