Insurance Sales & Service Specialist

Fred Loya Insurance Agency; Wichita Falls (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Fred Loya Insurance Agency in Texas is seeking a full‑time customer service agent to handle policy inquiries, payments, and renewals. You will identify customer needs, assist with new business opportunities, and maintain an orderly workspace.

Expect FNOL tasks and vehicle inspections as part of the role, with some light marketing involvement. The position requires a high school diploma, good communication, and the ability to pass state licensing requirements.

Qualifications

• High School Diploma is required.
• Excellent communication skills and the ability to provide a first‑rate customer experience.
• Bilingual English/Spanish is helpful.
• Must pass state licensing requirements.
• Flexible schedule and reliable transportation.

Responsibilities

• Sales and professional customer service to internal and external customers.
• Answer questions regarding customers’ policies.
• Accept payments and process transactions.
• Identify potential policy needs and upsell when appropriate.
• Follow up on quotes, renewals, and cancellations.
• Support marketing initiatives for new business development as needed.
• Maintain a neat and clean work area and office.
• FNOL’s (vehicle inspections).
• Take vehicle pictures (squatting, bending, and flexing required).
• Bank deposits and related transactions.
• Other duties as assigned.

Skills

Excellent communication

Bilingual English/Spanish

Computer literacy

Flexible schedule

Reliable transportation

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Texas is seeking a full‑time customer service agent to handle policy inquiries, payments, and renewals. You will identify customer needs, assist with new business opportunities, and maintain an orderly workspace.

Expect FNOL tasks and vehicle inspections as part of the role, with some light marketing involvement. The position requires a high school diploma, good communication, and the ability to pass state licensing requirements.