Bilingual Insurance Sales & Customer Service Pro

Fred Loya Insurance Agency; Longview (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Fred Loya Insurance Agency in Longview, TX, is seeking a customer service representative who provides professional, courteous service to customers and answers questions about policies. The role includes accepting payments and processing transactions and identifying client needs.

A bilingual English/Spanish ability is helpful; a high school diploma and ability to pass state licensing requirements are required. Flexibility and reliable transportation are needed for a full-time position.

Qualifications

• Computer literacy from basic to intermediate required.
• Bilingual English/Spanish is helpful.
• Excellent communication skills and ability to provide first-rate customer service.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.

Responsibilities

• Provides professional, courteous service to internal and external customers.
• Answers any questions regarding customer's policy.
• Accept payments and process transactions.
• Identify any potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Involved with marketing initiatives for new business development on an as-noted basis.
• Maintain a neat and clean work area and office.
• FNOL's (vehicle inspections).
• Position is full time.
• Other duties as assigned.

Skills

Computer literacy

Bilingual English/Spanish

Excellent communication skills

State licensing

Flexible schedule

Reliable transportation

Education

High School Diploma

Previous customer service experience

Job description

Fred Loya Insurance Agency in Longview, TX, is seeking a customer service representative who provides professional, courteous service to customers and answers questions about policies. The role includes accepting payments and processing transactions and identifying client needs.

A bilingual English/Spanish ability is helpful; a high school diploma and ability to pass state licensing requirements are required. Flexibility and reliable transportation are needed for a full-time position.