Insurance Customer Care & Sales Specialist

American Family Insurance Agency Staff; Phoenix (AZ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Relocation support

Job summary

American Family Insurance in Phoenix seeks a Customer Service and Sales Representative to support insureds, clients, advisors, partners and agencies while maintaining key performance indicators and company values. The role emphasizes accurate information, proactive service, and cross-channel communication.

The position offers an hourly rate of $25.00 to $31.88 with relocation support for eligible candidates.

Qualifications

• Experience providing customer-driven solutions or service.
• Basic understanding of arithmetic
• Experience in a customer service environment (in-person or contact center).
• Ability to guide customers to resolution.
• If unlicensed, provide pre-licensing proof for resident state.

Responsibilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes across channels.
• Takes ownership of requests to ensure customer satisfaction.
• Empowered to make appropriate decisions for customer and organization.
• Assist with peer development through knowledge sharing.
• Identify process improvements and recommend changes.
• Attend training and development opportunities to enhance customer service skills.

Skills

Customer service experience

Math basics

Leadership in customer resolution

Pre-licensing proof

Job description

American Family Insurance in Phoenix seeks a Customer Service and Sales Representative to support insureds, clients, advisors, partners and agencies while maintaining key performance indicators and company values. The role emphasizes accurate information, proactive service, and cross-channel communication.

The position offers an hourly rate of $25.00 to $31.88 with relocation support for eligible candidates.