Insurance Customer Care & Sales Specialist

American Family Insurance Agency Staff; Boston (MA); Vor Ort; USD 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Pension program

Annual incentive

Paid holidays

Paid time off

Student loan repayment

Paid family leave

Zusammenfassung

American Family Insurance Agency Staff is seeking a Customer Service and Sales Representative to support insureds, clients, advisors, and partners across channels. The role emphasizes maintaining strong service levels, learning product details, and upholding company values while meeting KPIs.

The position offers hourly compensation between $25.00 and $31.88, with relocation support available for eligible candidates.

Qualifikationen

• Experience delivering customer-driven solutions.
• Basic math skills (arithmetic, percentages).
• Experience in a customer service environment.
• Ability to lead customers to resolution.
• If unlicensed, must pass pre-licensing course.

Aufgaben

• Responds to billing, policy coverage, and policy changes across channels.
• Owns requests to ensure complete customer satisfaction.
• Makes prudent exception decisions when appropriate.
• Shares knowledge to support peers.
• Identify process improvements and suggest changes.
• Participates in required training and development opportunities.

Kenntnisse

Customer service experience

Mathematics basics

Leadership

Pre-licensing requirement

Jobbeschreibung

American Family Insurance Agency Staff is seeking a Customer Service and Sales Representative to support insureds, clients, advisors, and partners across channels. The role emphasizes maintaining strong service levels, learning product details, and upholding company values while meeting KPIs.

The position offers hourly compensation between $25.00 and $31.88, with relocation support available for eligible candidates.