Remote Insurance Customer & Sales Specialist

American Family Insurance; United States; Hybrid; USD 34,440 - 43,917; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) contribution

Pension plan

Annual incentive

Paid time off (23 days annually)

Job summary

American Family Insurance is seeking a Customer Support Representative to deliver high-quality support and service to clients, ensuring satisfaction across multiple contact channels. This position is primarily home-based, requiring a proximity to St. Joseph, MO, and entails responding to billing inquiries and policy changes.

The ideal candidate will have strong customer service experience, a basic understanding of mathematics, and will need to obtain a Property and Casualty producer license shortly after hiring. Comprehensive benefits and competitive compensation are part of the offer.

Qualifications

• Demonstrated experience providing customer-driven solutions.
• Basic understanding of mathematics (arithmetic, averaging, percentages).
• Previous experience in a customer service environment required.

Responsibilities

• Responds to customer interactions regarding billing and policy coverage.
• Accepts ownership of requests and provides thorough service.
• Learns and applies process improvement concepts in daily work.

Skills

Customer service experience

Mathematics knowledge

Leadership in customer interactions

Education

Proof of successful completion of pre-licensing course

Job description

American Family Insurance is seeking a Customer Support Representative to deliver high-quality support and service to clients, ensuring satisfaction across multiple contact channels. This position is primarily home-based, requiring a proximity to St. Joseph, MO, and entails responding to billing inquiries and policy changes.

The ideal candidate will have strong customer service experience, a basic understanding of mathematics, and will need to obtain a Property and Casualty producer license shortly after hiring. Comprehensive benefits and competitive compensation are part of the offer.