Remote Insurance Customer & Sales Specialist

American Family Insurance Group; United States; Hybrid; USD 34.440 - 43.917; Vollzeit

Benefits dieser Stelle

Comprehensive medical, dental, and vision benefits

401(k) contribution

Pension plan

Annual incentive

Paid time off (23 days annually)

Zusammenfassung

American Family Insurance is seeking a Customer Support Representative to deliver high-quality support and service to clients, ensuring satisfaction across multiple contact channels. This position is primarily home-based, requiring a proximity to St. Joseph, MO, and entails responding to billing inquiries and policy changes.

The ideal candidate will have strong customer service experience, a basic understanding of mathematics, and will need to obtain a Property and Casualty producer license shortly after hiring. Comprehensive benefits and competitive compensation are part of the offer.

Qualifikationen

• Demonstrated experience providing customer-driven solutions.
• Basic understanding of mathematics (arithmetic, averaging, percentages).
• Previous experience in a customer service environment required.

Aufgaben

• Responds to customer interactions regarding billing and policy coverage.
• Accepts ownership of requests and provides thorough service.
• Learns and applies process improvement concepts in daily work.

Kenntnisse

Customer service experience

Mathematics knowledge

Leadership in customer interactions

Ausbildung

Proof of successful completion of pre-licensing course

Jobbeschreibung

American Family Insurance is seeking a Customer Support Representative to deliver high-quality support and service to clients, ensuring satisfaction across multiple contact channels. This position is primarily home-based, requiring a proximity to St. Joseph, MO, and entails responding to billing inquiries and policy changes.

The ideal candidate will have strong customer service experience, a basic understanding of mathematics, and will need to obtain a Property and Casualty producer license shortly after hiring. Comprehensive benefits and competitive compensation are part of the offer.