Hybrid Customer Care Associate — Inbound Sales & Service

Amica Insurance; Phoenix (AZ); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid vacation (minimum 13 days)

14 paid holidays

Sick time (6 days)

401k with company match

Tuition reimbursement

Wellness reimbursement

Parental leave

Job summary

Amica Mutual Insurance Company in Phoenix, AZ is seeking an Associate Customer Care Representative. The role involves taking phone calls to sell policies and service current accounts, with strong emphasis on customer service and teamwork.

A starting annual salary of $48,298, with potential to reach $55,785, and a 40-hour workweek, primarily Monday–Friday 8:00 AM–5:00 PM. Qualified candidates have a high school diploma, prior customer service and sales experience, and excellent communication

Qualifications

• High school diploma or equivalent required.
• Previous customer service and sales experience preferred.
• Excellent interpersonal and communication skills required.
• Computer keyboard and processing skills required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls.
• Service customer accounts utilizing knowledge of policy language and home construction.
• Gain customer trust by establishing and maintaining effective relationships.
• Manage time and multitask to prioritize work.
• Obtaining a state insurance license and ongoing education are mandatory with extensive training offered.

Skills

Customer service

Sales

Interpersonal communication

Computer skills

Education

High school diploma or equivalent

Job description

Amica Mutual Insurance Company in Phoenix, AZ is seeking an Associate Customer Care Representative. The role involves taking phone calls to sell policies and service current accounts, with strong emphasis on customer service and teamwork.

A starting annual salary of $48,298, with potential to reach $55,785, and a 40-hour workweek, primarily Monday–Friday 8:00 AM–5:00 PM. Qualified candidates have a high school diploma, prior customer service and sales experience, and excellent communication