Insurance Customer Service & Sales Specialist

American Family Insurance Agency Staff; Saint Joseph (MO); Vor Ort; USD 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

401(k) contribution

Pension plan

Annual incentive

9 paid holidays

Paid time off (23 days)

Zusammenfassung

American Family Insurance Agency Staff is seeking a Customer Service and Sales Representative in Missouri. The role provides support to insureds, clients, advisors, partners, and agencies across multiple contact channels, while focusing on service quality and knowledge growth.

Primary responsibilities include handling billing and policy inquiries, driving customer satisfaction, and contributing to process improvements.

Qualifikationen

• Demonstrated experience delivering customer-driven solutions and service.
• Basic math skills (arithmetic, averages, percentages).
• Experience in a customer service environment (retail, insurance, hospitality, etc.).
• Ability to guide customers to resolution and take appropriate action.

Aufgaben

• Responds to customer inquiries about billing, policy coverage, and policy changes via channels like phone, email, chat or social media.
• Takes ownership of requests to ensure complete customer satisfaction.
• Reviews situations to ensure decisions are appropriate for both customer and organization.
• Shares knowledge and supports peer development to improve service delivery.
• Identifies process improvements and recommends changes in day-to-day work.
• Attends required training and participates in development opportunities to expand customer service skills.

Kenntnisse

Customer service

Communication

Problem solving

Decision making

Licensing readiness

Jobbeschreibung

American Family Insurance Agency Staff is seeking a Customer Service and Sales Representative in Missouri. The role provides support to insureds, clients, advisors, partners, and agencies across multiple contact channels, while focusing on service quality and knowledge growth.

Primary responsibilities include handling billing and policy inquiries, driving customer satisfaction, and contributing to process improvements.