Licensing Eligible Insurance Care & Sales Pro

American Family Insurance Group; Phoenix (AZ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) and pension plan

Annual incentive

9 paid holidays

23 days paid time off

Relocation assistance

Job summary

American Family Insurance Group is seeking a customer service professional to support insureds, clients, advisors, partners and agencies. The role focuses on timely responses to billing, policy coverage and changes across multiple channels, with an emphasis on accuracy and high customer satisfaction.

Hourly pay range $25.00–$31.88, with relocation support offered for eligible candidates. Licenses in Property and Casualty must be obtained within 30–60 days of hire where applicable, and travel is

Qualifications

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.).
• Demonstrated experience in a customer service environment. (This includes face to face service or contact center; retail, insurance, hospitality, etc.).
• Demonstrated ability to take the lead and guide our customers to resolution.
• If unlicensed, provide proof of successful passing completion of pre-licensing course for employee's resident state.

Responsibilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through various customer contact channels such as phone, email, e-form, chat, and/or social media platforms.
• Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
• Empowered to take risks and make exception decisions. Reviews the situation to ensure decision is appropriate for both the customer and the organization.
• Assists with peer development through information and knowledge sharing.
• Learns, embrace and apply the process improvement concepts in day to day work, identifying opportunities for improvement and making recommendations for change.
• Actively attends scheduled training class as required, as well as participates in development opportunities to further expand customer service skills.

Skills

Customer service experience

Math fundamentals

Problem solving

Pre-licensing readiness

Job description

American Family Insurance Group is seeking a customer service professional to support insureds, clients, advisors, partners and agencies. The role focuses on timely responses to billing, policy coverage and changes across multiple channels, with an emphasis on accuracy and high customer satisfaction.

Hourly pay range $25.00–$31.88, with relocation support offered for eligible candidates. Licenses in Property and Casualty must be obtained within 30–60 days of hire where applicable, and travel is