Insurance Customer Care & Sales Associate

Amica Mutual Insurance Company; United States; On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Disability insurance

Life insurance

Paid vacation

Paid holidays

Sick time

401k with match

Success Sharing Plan

Parental leave

Student loan repayment

Tuition reimbursement

Wellness reimbursement

Job summary

Amica Mutual Insurance Company in Phoenix, AZ is seeking an Associate Customer Care Representative to handle high-volume inbound calls for selling policies and servicing existing accounts. Ideal candidates have service and sales experience, professional phone manner, and strong teamwork.

Responsibilities include servicing accounts, converting warm leads nationwide, building trust, solving problems, and obtaining an insurance license with ongoing education.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls.
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Problem-solve and use time effectively to multitask and prioritize work.
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Skills

Customer service

Sales

Phone communication

Teamwork

Education

High school diploma

Job description

Amica Mutual Insurance Company in Phoenix, AZ is seeking an Associate Customer Care Representative to handle high-volume inbound calls for selling policies and servicing existing accounts. Ideal candidates have service and sales experience, professional phone manner, and strong teamwork.

Responsibilities include servicing accounts, converting warm leads nationwide, building trust, solving problems, and obtaining an insurance license with ongoing education.