Insurance Customer Service & Sales Specialist

American Family Insurance Agency Staff; Madison (WI); Vor Ort; USD 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

New employee orientation

Comprehensive benefits

Relocation support

401(k) and pension

Paid holidays and PTO

Student loan repayment

Paid family leave

Zusammenfassung

American Family Insurance Agency Staff in Madison, WI is seeking a Customer Service and Sales Representative to support customers, insureds, advisors and partners. The role emphasizes responsive service, knowledge development, and adherence to key performance indicators while embodying our company values.

The position offers an hourly wage of $25.00 to $31.88, with relocation support for eligible candidates.

Qualifikationen

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge of mathematics (arithmetic, averages, percentages).
• Experience in a customer service environment (face-to-face, contact center, retail, insurance, hospitality).
• Ability to take the lead and guide customers to resolution.
• If unlicensed, provide proof of successful pre-licensing course for resident state.

Aufgaben

• Responds to customer interactions regarding billing, policy coverage, and policy changes via multiple channels (phone, email, e-form, chat, social).
• Accepts ownership of requests and provides thorough service for customer satisfaction.
• Empowered to take risks and ensure appropriate decisions for customer and organization.
• Assist peers with information sharing and development.
• Identify process improvements and recommend changes in day-to-day work.
• Attend training and development opportunities to expand customer service skills.

Kenntnisse

Customer service

Communication skills

Problem solving

Lead to resolution

Team collaboration

Numeracy basics

Jobbeschreibung

American Family Insurance Agency Staff in Madison, WI is seeking a Customer Service and Sales Representative to support customers, insureds, advisors and partners. The role emphasizes responsive service, knowledge development, and adherence to key performance indicators while embodying our company values.

The position offers an hourly wage of $25.00 to $31.88, with relocation support for eligible candidates.