Customer Care & Insurance Sales Specialist

American Family Insurance Agency Staff; Keene (NH); Vor Ort; USD 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision benefits

401(k) and pension plan

Paid holidays & PTO

Zusammenfassung

American Family Insurance is seeking a Customer Service and Sales Representative who supports customers, insureds, advisors, partners and agencies. The role emphasizes service quality, knowledge development, and alignment with our values.

The position offers hourly pay of $25.00 to $31.88, requires licensing within 30–60 days, and may include relocation support. Candidates will handle billing, policy changes, and guide customers to resolution through multiple channels.

Qualifikationen

• Demonstrated experience in a customer service environment.
• Basic knowledge of mathematics (arithmetic, percentages, etc.).
• Willing to guide customers to resolution and take ownership of requests.
• If unlicensed, provide proof of successful passing of pre-licensing course.

Aufgaben

• Responds to customer interactions regarding billing, policy coverage, and policy changes via phone, email, e-form, chat, or social media.
• Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
• Empowered to take risks and make exception decisions with appropriate review.
• Assists with peer development through information and knowledge sharing.
• Learns, embraces and applies process improvement concepts in day-to-day work.
• Attends training classes and development opportunities to expand customer service skills.

Kenntnisse

Customer service experience

Mathematics basics

Lead resolution

Pre-licensing course

Jobbeschreibung

American Family Insurance is seeking a Customer Service and Sales Representative who supports customers, insureds, advisors, partners and agencies. The role emphasizes service quality, knowledge development, and alignment with our values.

The position offers hourly pay of $25.00 to $31.88, requires licensing within 30–60 days, and may include relocation support. Candidates will handle billing, policy changes, and guide customers to resolution through multiple channels.