Insurance Customer Experience & Sales Pro

American Family Insurance Agency Staff; Denver (CO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Annual incentive

Paid holidays

PTO

Student loan repayment

Job summary

American Family Insurance Agency Staff seeks a Customer Service and Sales Representative in the Denver area to provide support to customers, insureds, clients, advisors and partners. The role focuses on delivering accurate policy information, billing support and service excellence while upholding company values.

The position includes ongoing training, opportunities for growth and a compensation range of $25.00–$31.88 per hour, with relocation support for eligible candidates.

Qualifications

• Experience delivering customer-driven solutions or service.
• Basic knowledge of arithmetic, percentages, etc.
• Experience in a customer service environment (in person or contact center).
• Ability to take the lead and guide customers to resolution.
• If unlicensed, provide proof of successful pre-licensing course for resident state.

Responsibilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes across channels.
• Accepts ownership of requests and provides thorough service for customer satisfaction.
• Empowered to take risks and make exception decisions for customers and organization.
• Assist peers through information sharing and knowledge transfer.
• Learn and apply process improvement concepts in day-to-day work and suggest changes.
• Attend required training and development opportunities to grow customer service skills.

Skills

Customer service

Mathematics basics

Leadership to resolution

Pre-licensing knowledge

Education

Property & Casualty license requirements

Job description

American Family Insurance Agency Staff seeks a Customer Service and Sales Representative in the Denver area to provide support to customers, insureds, clients, advisors and partners. The role focuses on delivering accurate policy information, billing support and service excellence while upholding company values.

The position includes ongoing training, opportunities for growth and a compensation range of $25.00–$31.88 per hour, with relocation support for eligible candidates.