Insurance Administrative Assistant

AppleOne Employment Services; San Juan (PR); On-site; USD 34,440,000 - 37,195,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401k

Job summary

AppleOne Employment Services in San Juan, PR is seeking an Insurance Administrative Assistant for a temporary assignment to support administrative, customer service, policy processing, and payment-related functions within the insurance industry.

The role involves drafting and sending payment letters and certificates of insurance, processing cancellations and endorsements, handling calls, and performing collections on declined payments while maintaining accurate records.

Qualifications

• Bachelor's degree in Business Administration.
• Two or more years of related experience.
• Knowledge of Microsoft Office programs.
• Knowledge of insurance processes, coverage, and rating.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Ability to establish priorities, manage multiple tasks, and work under pressure.
• Customer service mindset with attention to detail and accuracy.

Responsibilities

• Draft and send payment letters, certificates of insurance, cancellation notices to customers and banks.
• Process policy cancellations, refunds, endorsements, SROs, unearned premium requests, and payment method updates in the system.
• Handle incoming calls through the telephone switchboard following established customer service protocols.
• Perform collection efforts for declined or returned payments via email and phone, including reporting on open cases.
• Collect inspection reports for vehicles insured under new business and maintain accurate documentation.
• Route claims-related calls, coverage questions, and payment verification requests to the appropriate department.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Customer service mindset

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Policy processing systems

Job description

The Insurance Administrative Assistant is a temporary opportunity in San Juan, PR, supporting administrative, customer service, policy processing, and payment-related functions within the insurance industry.

Key Responsibilities

• Draft and send payment letters, certificates of insurance coverage, cancellation notices, and related communications to customers and banks.
• Process policy cancellations, refund requests, endorsements, SROs, unearned premium requests, and payment method updates in the system.
• Handle incoming calls through the telephone switchboard while following established customer service protocols.
• Perform collection efforts for declined or returned payments through email and phone calls, including periodic reporting on open cases.
• Collect inspection reports for vehicles insured under new business and maintain accurate documentation.
• Route claims-related calls, coverage questions, and payment verification requests to the appropriate department.

Compensation and Benefits

• Pay rate: $12.50 per hour.
• Job type: Temporary.
• Location: San Juan, PR.

Required Qualifications and Skills

• Bachelor's degree in Business Administration.
• Two or more years of related experience.
• Knowledge of Microsoft Office programs.
• Knowledge of insurance processes, coverage, and rating.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Ability to establish priorities, manage multiple tasks, and work under pressure.
• Customer service mindset with attention to detail and accuracy.

Preferred Qualifications

• Prior experience in insurance administration, policy servicing, payment processing, or claims support.
• Experience handling customer communications by phone and email in a professional office environment.
• Familiarity with insurance documentation, endorsements, cancellations, renewals, and certificates of insurance.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.