Insurance Admin Assistant (Temp) - Detail-Driven Support

AppleOne Employment Services; San Juan (PR); On-site; USD 34,440,000 - 37,195,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401k

Job summary

AppleOne Employment Services in San Juan, PR is seeking an Insurance Administrative Assistant for a temporary assignment to support administrative, customer service, policy processing, and payment-related functions within the insurance industry.

The role involves drafting and sending payment letters and certificates of insurance, processing cancellations and endorsements, handling calls, and performing collections on declined payments while maintaining accurate records.

Qualifications

• Bachelor's degree in Business Administration.
• Two or more years of related experience.
• Knowledge of Microsoft Office programs.
• Knowledge of insurance processes, coverage, and rating.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Ability to establish priorities, manage multiple tasks, and work under pressure.
• Customer service mindset with attention to detail and accuracy.

Responsibilities

• Draft and send payment letters, certificates of insurance, cancellation notices to customers and banks.
• Process policy cancellations, refunds, endorsements, SROs, unearned premium requests, and payment method updates in the system.
• Handle incoming calls through the telephone switchboard following established customer service protocols.
• Perform collection efforts for declined or returned payments via email and phone, including reporting on open cases.
• Collect inspection reports for vehicles insured under new business and maintain accurate documentation.
• Route claims-related calls, coverage questions, and payment verification requests to the appropriate department.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Customer service mindset

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Policy processing systems

Job description

AppleOne Employment Services in San Juan, PR is seeking an Insurance Administrative Assistant for a temporary assignment to support administrative, customer service, policy processing, and payment-related functions within the insurance industry.

The role involves drafting and sending payment letters and certificates of insurance, processing cancellations and endorsements, handling calls, and performing collections on declined payments while maintaining accurate records.