Clinic Registration Officer

AppleOne Employment Services; San Juan (PR); On-site; USD 13,000 - 18,000; Full time

Job summary

AppleOne Employment Services is seeking a Clinic Registration Officer in San Juan, PR for a contract/temporary opportunity. You will support patient navigation, appointments, records, and eligibility within a busy healthcare setting.

The role emphasizes accuracy, customer service, and patient-centered administrative work, with responsibilities across scheduling, records, and preauthorization processes as part of integrated medical services.

Qualifications

• Associate degree in Office Systems, Data Entry, Business Administration, Marketing, Communications, or 60–64 completed college credits.
• Six months to one year of customer service experience, preferably in healthcare services or health insurance.
• Strong administrative, data entry, filing, documentation, and record maintenance skills.
• Professional phone and email communication skills with the ability to assist patients clearly and courteously.
• Strong organizational skills, attention to detail, and ability to manage follow-up tasks accurately.
• Ability to work effectively in a patient-centered clinical environment and follow established department protocols and procedures.

Responsibilities

• Coordinate information about special programs, clinic services, and integrated medical services for patients and the general public.
• Schedule, confirm, cancel, reschedule, and follow up on patient appointments, including visits with subspecialists when needed.
• Create, update, organize, and maintain complete patient records, activity logs, reports, metrics, and program documentation.
• Process benefits eligibility and service preauthorization with insurance companies or employers when applicable.
• Respond promptly to phone calls and emails, providing patient guidance, appointment support, service information, and follow-up.
• Support outreach activities, health fairs, department meetings, general office tasks, filing, coding, photocopying, invoice review, and related administrative duties.

Skills

Customer service

Data entry

Administrative skills

Scheduling

Record maintenance

Phone & email communication

Education

Associate degree / 60–64 college credits

Job description

We are seeking a Clinic Registration Officer for a contract/temporary opportunity in San Juan, PR. This administrative healthcare role supports special programs and integrated medical services by helping patients navigate appointments, records, eligibility, and clinic services.

The Clinic Registration Officer plays an important role in delivering a positive patient experience while supporting a busy, service-focused clinical environment. This is a great opportunity for a detail-oriented administrative professional with customer service experience who enjoys patient interaction, organized follow-up, and contributing to healthcare access and community outreach.

Key Responsibilities

• Coordinate and promote information about special programs, clinic services, and integrated medical services for patients and the general public.
• Schedule, confirm, cancel, reschedule, and follow up on patient appointments, including visits with subspecialists when needed.
• Create, update, organize, and maintain complete patient records, activity logs, reports, metrics, and program documentation.
• Process benefits eligibility and service preauthorization with insurance companies or employers when applicable.
• Respond promptly to phone calls and emails, providing patient guidance, appointment support, service information, and follow-up.
• Support outreach activities, health fairs, department meetings, general office tasks, filing, coding, photocopying, invoice review, and related administrative duties.

Compensation and Benefits

• Pay rate: $11.00 per hour.
• Job type: Contract/Temporary.

Required Qualifications and Skills

• Associate degree in Office Systems, Data Entry, Business Administration, Marketing, Communications, or at least 60 to 64 completed college credits.
• Six months to one year of customer service experience required, preferably in healthcare services or health insurance.
• Strong administrative, data entry, filing, documentation, and record maintenance skills.
• Professional phone and email communication skills with the ability to assist patients clearly and courteously.
• Strong organizational skills, attention to detail, and ability to manage follow-up tasks accurately.
• Ability to work effectively in a patient-centered clinical environment and follow established department protocols and procedures.

Preferred Qualifications

• Experience in a clinic, medical office, healthcare services, or health insurance environment.
• Familiarity with appointment scheduling, patient registration, insurance eligibility, or service preauthorization processes.
• Experience supporting community outreach, health fairs, patient programs, or client retention activities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.