Instructional Support Services

Delta College; Michigan; On-site; USD 12,000 - 18,000; Part time

Job summary

Delta College is seeking a Student Assistant for Instructional Support Services to serve as the first point of contact for students and staff. You will provide in-person, phone, and email assistance, support adjunct faculty, and help maintain a welcoming, organized office environment.

This role offers development of essential customer service and administrative skills. The position emphasizes reliability, confidentiality, and effective communication while contributing to a team dedicated to

Qualifications

• Proven customer service experience preferred.
• Ability to communicate clearly and professionally.
• Enrollment in at least 6 credits per semester.
• Dependable, proactive, and willing to learn new tasks.

Responsibilities

• Assist visitors in person, by phone, or email.
• Provide office tours to adjunct faculty and staff.
• Maintain accuracy and confidentiality in office work.
• Support adjunct faculty, faculty, staff, students, and community.
• Coordinate room spaces and signage as needed.
• Manage 25Live scheduling entries and equipment check-in/out.
• Assist with newsletters, signage, and office communications.
• Maintain inventory and mail/document handling.
• Participate in team meetings and process improvements.
• Perform general administrative duties as assigned.

Skills

Customer service

Teamwork

Communication skills

Critical thinking

Job description

Student Assistant – Instructional Support Services (ISS)

Position Title Student Assistant – Instructional Support Services (ISS)

Employee Group

Employee Group Other

Division/Department

Division/Department Instructional Support Services

Status

Minimum Wage, up to 20 hours per week

Position Summary Information

Position Accountabilities and Essential Functions

The successful candidate must demonstrate commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

Position Summary

The Student Assistant in Instructional Support Services (ISS) is a key team member supporting the department and the initial contact for individuals seeking assistance in person, via phone or email. This position provides support to adjunct faculty, faculty, staff, students, and the community. Students in this role should strive to be dependable, flexible, approachable, customer focused, proactive, and open to learning new skills and responsibilities.

What you’ll Get to Do

• Customer service – in person, phone, and email
• Provide office tours to adjunct faculty
• Learn to maintain high levels of accuracy, professionalism, and confidentiality
• Provide general assistance to adjunct faculty, faculty, staff, students, and public
• Communicate with diverse groups of people
• Reserve cubicles for adjunct faculty in 25Live scheduling software
• Check in/check out equipment to Adjunct Faculty
• Participate in team meetings to help improve the office and our service
• Create newsletters to be sent to adjunct faculty
• Create and maintain signage for the office
• Hang room change/class cancellation signs outside of classrooms
• Help keep a clean and organized environment for our adjunct faculty to work in
• Gather details on rooms and other spaces and input in 25Live scheduling software
• Maintain inventory office supplies
• Scanning, copying, faxing, emailing documents
• Shredding and recycling
• Other duties as needed

Skills you will develop while in this position

You are a student at Delta because you have a goal of eventually finding a great career. Employers are looking for new hires who can join their team with already developed soft skills such as customer service, communication, and critical thinking. One of our goals for you as you work in our department is to develop these soft skills and earn positive recommendations that you can use when you apply for future positions.

Customer service

Providing quality and friendly care to those who interact with our office (students, staff, adjunct faculty, faculty, public…)

• Provide a welcoming atmosphere and greet all individuals that enter the office
• Provide assistance in person, via phone or email with outstanding professionalism and customer service.
• Following through on questions to be sure they are answered
• Provide office tours for adjunct faculty
• Provide accurate information regarding Delta College and ISS processes
• Treating everyone with respect no matter how they treat you
• Maintaining strong character even when no one is looking

Teamwork

Collaborative effort of a group to achieve a common goal or to complete a task in an effective and efficient way.

• Discovering your place in and value to the team
• Contributing your gifts to the greater good of team projects
• Learning how to accept help from others when neededAppreciating how your attitude and effort effects the entire team

Communication skills

The abilities used to convey, receive, and interpret messages effectively between individuals or groups. Good communication skills help prevent misunderstandings, resolve conflicts, and foster collaboration.

• Speaking clearly, confidently, and appropriately.
• Using body language, eye contact, facial expressions, and gestures.
• Actively paying attention to others, understanding their message, and responding thoughtfully.
• Expressing ideas clearly and concisely verbally and through writing (emails, reports, flyers).

Critical thinking

The ability to analyze information objectively and make a reasoned judgment. It involves evaluating data, arguments, and ideas with a clear, rational, and open‑minded approach to form conclusions or solve problems.

• After learning the basics of your position, you will have the opportunity to develop your critical thinking skills by deciding when to ask questions and when to make decisions based on what you already know.
• You will develop critical thinking skills as you help adjunct faculty, students, staff, and guests with a variety of situations that come up in a front office setting.
• Confidentially with faculty and student information
• Professional, polite, and friendly service
• No profanity or vulgar language or attire
• Willing to learn and ask questions
• Pay attention to details to ensure accuracy
• Maintain reliable attendance throughout scheduled shifts
• Enrollment in at least 6 credits per semester of employment
• Cell phone use limited to authorized or emergency purposes only

My Supervisory Style

As a Supervisor, I like to give you the freedom to work on projects without interruption and let you have creative freedom. I am always open for you to ask questions and get further clarification if you are unsure of anything. I like to have one-on-one meetings every other week to check in and see how you are doing or see if you have anything you need from me to help you learn and grow in your position with us. For any tasks that need to be done a specific way, I will provide you with directions and walk you through the task to ensure you understand the process.

I am able to use a variety of different ways to assign tasks and check in to see how you are doing, including digital task lists, email task lists, and paper task lists, and am open to learning new ways to help you learn and succeed.

What to expect in the interview

After we review all the applications for this position, we will contact a few candidates and invite them in for interviews. If you are one of those candidates, keep the following in mind:

• Arrive a few minutes early
• Dress “business casual” for the interview
• Be prepared to discuss why you are interested in this position
• Be prepared to discuss the items under, “Skills you will develop while in this position.” Which skills are you good at and which ones need practice?

Come ready to talk about your past work experience, whether it’s babysitting, past jobs or volunteering. Try to think of ways that these experiences have prepared you for this position.

Required Qualifications

• Professional, polite, and friendly service
• Dependable
• Willing to learn and ask questions
• Enrollment in at least 6 credits per semester of employment

Application Deadline

Position will remain open until filled. First consideration will be given to applications received by . The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.