Financial Aid

Delta College; Northern (KY); Hybrid; USD 26,000 - 32,000; Part time

Job summary

Delta College seeks a student assistant in the Financial Aid Office to provide information to prospective, new and returning students and to support office staff.

Typical duties include handling paperwork, assisting with FAFSA applications, and maintaining a supportive, confidential environment for students and families. The role emphasizes accuracy, service quality, and collaboration with campus offices.

Qualifications

• Self-motivated and able to work independently or as part of a team.
• Strong attention to detail and accuracy.
• Strong keyboarding and Microsoft Office skills.
• Knowledge of basic office equipment (copiers, printers, scanners, phones, computers).
• Excellent written and verbal communication; customer service experience helpful.
• Must be enrolled at Delta College for at least six credits.
• Commitment to diversity, equity, inclusion, and belonging.

Responsibilities

• Exemplary customer service – in-person, phone, and e-mail.
• Assist with orientations and campus events.
• Transport paperwork to/from students and other offices.
• Scan, copy, fax, and email documents.
• Assist financial aid staff as needed.
• Shred and recycle documents.
• Help students and families complete FAFSA, create/resetting FSA IDs, and set up online aid access.

Skills

Self-motivation

Teamwork

Attention to detail

Keyboarding

Microsoft Office

Office equipment familiarity

Written & verbal communication

Customer service experience

Tools

Microsoft Office Suite

Job description

Position Accountabilities and Essential Functions

The successful candidate must demonstrate commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

Position Summary

Provide information to prospective, new and returning students at Delta College. Provide office assistance to the Financial Aid Office staff.

Essential Duties and Responsibilities Include but Are Not Limited to the Following:

Typical Daily Duties

• Exemplary customer service – in-person, phone, and e-mail.
• Assist with orientations/campus events
• Taking paperwork to/from students/other offices
• Scanning/copying/faxing/emailing documents
• Assisting financial aid staff as necessary
• Shredding and recycling
• Provide assistance to students and families filling out FAFSA’s; creating/resetting FSA IDs; setting-up on-line student accounts to access financial aid self-service; other duties/tasks as needed.

Conduct Code

The Financial Aid Office is often the first contact a student/family has with Delta College. First impressions are extremely important. The information and the quality of service are of the utmost importance when speaking with a student, faculty member or general public.

1. Above all, confidentiality is a must. As a student assistant in the financial aid office, you will have access to student information that must not be shared.
2. Professional, polite, & friendly service is mandatory. All students, families, faculty, staff, and co‑workers are our customers!
3. When answering phones, always identify the office and yourself (first name). Try to answer before the third ring.
4. If unsure of an answer, ask a staff person, rather than give out incorrect information.
5. A small snack/covered beverage are OK but no meals at the front counter/desk area.
6. Students must provide their supervisor with a copy of their class schedule. The supervisor will produce a work schedule for the student that will not interfere with their class schedule.
7. Students are expected to arrive at work on time and to work the hours assigned, unless prior approval from their supervisor is received. If a conflict arises that prevents the student from working the scheduled hours, the supervisor needs to be contacted prior to the start of your shift.
8. Homework may not be done on work‑time.
9. Personal use of the Internet is available through the library, and should not take place within the Financial Aid Office.
10. Cell phones should be used for multi‑factor authentication/emergency purposes only and should be set to silent mode. If students need to take a call, they may do so in the back of the office/hallway.
11. Maintain good grades and satisfactory academic progress for financial aid purposes.
12. Federal Direct Student Loans must not be in a default status.
13. Enrollment in 6 credits is required for student employment. Students that fall below 6 credits will be terminated immediately.

Dress Code

Proper dress/good hygiene is expected of all employees because of the impression made upon others, but also because of the effect dress has upon attitudes and actions. Appearance considered disruptive to the office will not be allowed. The supervisor has the right and responsibility to determine what is appropriate attire. The following are examples of inappropriate dress for student employees working in office that are public. Delta shirts are acceptable.

1. No hats or bandanas
2. No clothing with obscenities, suggestive pictures, or political statements
3. No jeans with holes, tears, very low waist, or cut off shorts
4. No flip flops
5. No mid‑riff, strapless, or spaghetti strap tops
6. No sweat suits, wind suits, or spandex
7. No other college attire

Required Qualifications

• Self-motivated and able to work independently or as part of a team.
• Strong attention to detail and working accurately is highly important.
• Strong keyboarding skills, working knowledge of Microsoft Office suite.
• Working knowledge of basic office equipment and machines, including but not limited to copiers, printers, scanners, phones, and computers.
• Excellent written and verbal communication skills. Previous customer service experience helpful.
• Must be enrolled at Delta College and registered for a minimum of six (6) credit hours.
• Commitment to uphold the office’s commitment to diversity, equity, inclusion, and belonging.

Additional Experiences Considered

Application Deadline

Position will remain open until filled. First consideration will be given to applications received by . The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.