OIT Technician

Delta College; Michigan; On-site; USD 17,000 - 22,000; Part time

Job summary

Delta College is seeking a Student Employee in the Office of Information Technology to support faculty, staff, and students with IT needs. You will provide friendly, responsive service via phone, email and in person, working with full-time staff to resolve tickets and assist with events.

The role requires strong communication, attention to detail, and a willingness to learn college policies while upholding confidentiality.

Qualifications

• Must be enrolled at Delta College for a minimum of 6 credits.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office suite and basic office equipment.
• Willingness to learn college policies and serve diverse campus community.

Responsibilities

• 1st level computer support and troubleshooting for Faculty, Staff, and Lab computers, via phone, email, or in person.
• AV equipment delivery and troubleshooting.
• Enter and manage data regarding cases.
• Assist in event coordination and implementation.
• Communicate professionally with co-workers, supervisors, and customers.
• Help complete team and independent tasks and responsibilities.
• Maintain confidentiality and professionalism.
• Other duties as assigned.

Job description

Position Accountabilities and Essential Functions

The successful candidate must demonstrate commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY :

The Student Employee - Office of Information Technology is a key member in supporting the college's faculty, staff, and students with their information technology needs. This position will provide outstanding customer service to customers in need of support via phone, email and in-person interactions. Student Employees will work closely with the full time technical support staff in providing assistance in their technology needs. This position requires a person who is outgoing, a solid communicator, flexible, and is studying in a technical field.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING :

• 1st level computer support and troubleshooting for Faculty, Staff, and Lab computers
• AV equipment delivery and troubleshooting
• Enter and manage data regarding cases
• Assist in event coordination and implementation
• Communicate professionally with co-workers, supervisors, and customers
• Help complete team/independent tasks and responsibilities
• Other duties as assigned
• Maintain confidentiality and professionalism.

Required Qualifications

• Self-motivated and able to work independently or as part of a team.
• Strong attention to detail and working accurately is highly important.
• Strong keyboarding skills, working knowledge of Microsoft Office suite.
• Working knowledge of basic office equipment and machines, including but not limited to copiers, printers, scanners, phones, and computers.
• Excellent written and verbal communication skills. Previous customer service experience helpful.
• Applicants should possess a willingness to acquire a general understanding of the College policies and practices to better serve fellow students, campus departments, visiting community members and/or prospective students, as well as employers.
• Must be enrolled at Delta College and registered for a minimum of six (6) credit hours.
• Commitment to uphold the office's commitment to diversity, equity, inclusion, and belonging.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter

Optional Documents

• Financial Aid Award Letter