Financial Aid Assistant — Student Services & Front Desk

Delta College; Northern (KY); Hybrid; USD 26,000 - 32,000; Part time

Job summary

Delta College seeks a student assistant in the Financial Aid Office to provide information to prospective, new and returning students and to support office staff.

Typical duties include handling paperwork, assisting with FAFSA applications, and maintaining a supportive, confidential environment for students and families. The role emphasizes accuracy, service quality, and collaboration with campus offices.

Qualifications

• Self-motivated and able to work independently or as part of a team.
• Strong attention to detail and accuracy.
• Strong keyboarding and Microsoft Office skills.
• Knowledge of basic office equipment (copiers, printers, scanners, phones, computers).
• Excellent written and verbal communication; customer service experience helpful.
• Must be enrolled at Delta College for at least six credits.
• Commitment to diversity, equity, inclusion, and belonging.

Responsibilities

• Exemplary customer service – in-person, phone, and e-mail.
• Assist with orientations and campus events.
• Transport paperwork to/from students and other offices.
• Scan, copy, fax, and email documents.
• Assist financial aid staff as needed.
• Shred and recycle documents.
• Help students and families complete FAFSA, create/resetting FSA IDs, and set up online aid access.

Skills

Self-motivation

Teamwork

Attention to detail

Keyboarding

Microsoft Office

Office equipment familiarity

Written & verbal communication

Customer service experience

Tools

Microsoft Office Suite

Job description

Delta College seeks a student assistant in the Financial Aid Office to provide information to prospective, new and returning students and to support office staff.

Typical duties include handling paperwork, assisting with FAFSA applications, and maintaining a supportive, confidential environment for students and families. The role emphasizes accuracy, service quality, and collaboration with campus offices.