Instructional Designer - Multi-Modal Training & LMS

Servpro Industries, LLC; Cross Plains (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Paid time-off and paid holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC is seeking an experienced Instructional Designer to craft engaging learning content for our franchise network and headquarters. You will design, develop, and maintain on-demand, instructor-led, and blended learning aligned with brand standards and operational needs.

You will collaborate with SMEs, ensure content quality, and manage lifecycle within the LMS. The role emphasizes communication, teamwork, and learner-centered design across Restoration, Office, Leadership, and

Qualifications

• 3+ years of instructional design experience in corporate training, L&D, or franchise environments.
• Experience designing multi-modality learning (on-demand, ILT, blended).
• Proficiency with authoring tools such as Articulate Storyline, Rise, and Camtasia.

Responsibilities

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning.
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand business goals, performance gaps, and learner needs.
• Partner with SMEs to validate content accuracy and ensure alignment with real-world practices.
• Collaborate with Field Capability to ensure ILT content supports evolving learning objectives.
• Ensure all content adheres to SERVPRO’s content standards and brand voice.

Skills

Instructional design

Multimodal learning design

Communication skills

Cross-functional collaboration

Field operations understanding

Education

Bachelor's degree in instructional design

Tools

Articulate Storyline

Rise

Camtasia

Job description

SERVPRO Industries, LLC is seeking an experienced Instructional Designer to craft engaging learning content for our franchise network and headquarters. You will design, develop, and maintain on-demand, instructor-led, and blended learning aligned with brand standards and operational needs.

You will collaborate with SMEs, ensure content quality, and manage lifecycle within the LMS. The role emphasizes communication, teamwork, and learner-centered design across Restoration, Office, Leadership, and