Instructional Designer - Multi-Modality Learning

Servpro Industries, LLC; Greenbrier (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent health benefits

401(k) with company match

Company profit sharing plan

Generous paid time-off and paid-holid

Paid parental leave

2 free on-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC is seeking an Instructional Designer to develop high-quality learning content for franchisees and HQ teams, across on-demand, virtual, and live modalities. You will translate SOPs and business needs into engaging, measurable learning experiences aligned with our brand and learning strategy.

With 3+ years in corporate training, you will build storyboards, assessments, and multimedia assets, collaborate with SMEs, and ensure content governance and effective ILT/online

Qualifications

• 3+ years of instructional design experience in corporate training, L&D, or franchise/field-based environments.
• Experience designing multi-modality learning (on-demand, ILT, blended).
• Background in SERVPRO Schools (Restoration, Construction, Office, Biz Dev, Leadership, Onboarding) preferred.
• Proficiency with authoring tools (Articulate Storyline, Rise, Camtasia).
• Understanding of LMS structure, content governance, and metadata best practices.
• Strong communication skills — able to simplify complex information for diverse learners.
• Collaborative mindset with the ability to partner effectively across L&D and Operations.
• Field-first orientation with an understanding of operational realities and learner needs.
• Commitment to continuous improvement and instructional excellence.

Responsibilities

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning.
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand business goals, performance gaps, and learner needs.
• Partner with SMEs (HQ and franchise) to validate content accuracy and ensure alignment with real-world operational practices.
• Collaborate with Field Capability to ensure ILT content supports evolving learning objectives.
• Ensure all content adheres to SERVPRO’s content standards, brand voice, and instructional design standards.
• Maintain version control and support content lifecycle management in partnership with the LMS Architect & Governance role.
• Conduct QA reviews of courses to ensure clarity, accessibility, and instructional integrity.
• Design assessments, knowledge checks, and capability validation tools that measure learner progress and operational readiness.
• Work closely with Learning Experience to ensure content is properly structured, tagged, and optimized within the LMS.
• Collaborate with Project Managers to scope, plan, and execute content development projects.
• Incorporate learner feedback, data insights, and operational changes into content updates.
• Stay current on instructional design trends, adult learning principles, and edtech tools.

Skills

Strong communication

Collaborative mindset

Field-first orientation

Continuous improvement

Education

Bachelor's degree in instructional design

Tools

Articulate Storyline

Rise

Camtasia

Job description

SERVPRO Industries, LLC is seeking an Instructional Designer to develop high-quality learning content for franchisees and HQ teams, across on-demand, virtual, and live modalities. You will translate SOPs and business needs into engaging, measurable learning experiences aligned with our brand and learning strategy.

With 3+ years in corporate training, you will build storyboards, assessments, and multimedia assets, collaborate with SMEs, and ensure content governance and effective ILT/online