Instructional Designer: Multi-Modal Learning Expert

Servpro Industries, LLC; White House (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent health benefits

401(k) with company match

Profit sharing plan

Generous paid time-off and paid HOLIDa

Paid parental leave

2 fitness rooms on-site

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC is seeking an Instructional Designer to design, develop, and maintain high-quality learning content for SERVPRO’s Schools of Learning and related programs. The role focuses on translating operational standards into engaging learning experiences delivered via on-demand, virtual, and live modalities.

The ideal candidate has 3+ years in corporate training or franchise environments, with proficiency in authoring tools and LMS governance.

Qualifications

• 3+ years of instructional design experience in corporate training, L&D, or franchise/field-based environments.
• Experience designing multi-modality learning (on-demand, ILT, blended).
• Proficiency with authoring tools (Articulate Storyline, Rise, Camtasia).

Responsibilities

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning.
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand goals, performance gaps, and learner needs.
• Collaborate with SMEs to validate content accuracy and align with real-world practices.

Skills

Instructional design

Multi-modality learning

Content development

Storyline authoring

Strong communication

Education

Bachelor's degree in instructional design

Tools

Articulate Storyline

Rise

Camtasia

Job description

SERVPRO Industries, LLC is seeking an Instructional Designer to design, develop, and maintain high-quality learning content for SERVPRO’s Schools of Learning and related programs. The role focuses on translating operational standards into engaging learning experiences delivered via on-demand, virtual, and live modalities.

The ideal candidate has 3+ years in corporate training or franchise environments, with proficiency in authoring tools and LMS governance.