Instructional Designer — Multi-Modal Training & LMS

Servpro Industries, LLC; Hendersonville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Paid time-off

Paid holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Development program

Job summary

SERVPRO Industries, LLC is seeking an Instructional Designer to craft on-demand, ILT, and blended learning content that strengthens franchisee and HQ capabilities across SERVPRO Schools of Learning. The role translates operational standards into engaging, instructionally sound experiences delivered virtually and in live formats.

You will collaborate with SMEs, develop assessments, and ensure content aligns with brand and learning strategy, contributing to continuous improvement across the

Qualifications

• 3+ years of instructional design experience in corporate training, L&D, or franchise/field-based environments.
• Experience designing multi-modality learning (on-demand, ILT, blended).
• Proficiency with authoring tools: Articulate Storyline, Rise, Camtasia, etc.
• Understanding of LMS structure, content governance, and metadata best practices.
• Strong communication skills—able to simplify complex information for diverse learners.
• Collaborative mindset to partner across L&D and Operations.
• Field-first orientation with understanding of operational realities and learner needs.
• Commitment to continuous improvement and instructional excellence.

Responsibilities

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning.
• Translate standards, SOPs, and business needs into measurable learning objectives and structured experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand goals, gaps, and learner needs.
• Partner with SMEs to validate content accuracy and align with real-world practices.
• Collaborate with Field Capability to ensure ILT content supports evolving objectives.
• Ensure content adheres to SERVPRO’s standards, brand voice, and instructional design standards.
• Maintain version control and support content lifecycle with LMS governance.

Skills

Instructional design

Multi-modality design

Clear communication

Collaboration across teams

Learner-focused

Education

Bachelor's degree in instructional design or related field

Tools

Articulate Storyline

Articulate Rise

Camtasia

Job description

SERVPRO Industries, LLC is seeking an Instructional Designer to craft on-demand, ILT, and blended learning content that strengthens franchisee and HQ capabilities across SERVPRO Schools of Learning. The role translates operational standards into engaging, instructionally sound experiences delivered virtually and in live formats.

You will collaborate with SMEs, develop assessments, and ensure content aligns with brand and learning strategy, contributing to continuous improvement across the