Instructional Designer & Learning Experience Architect

Servpro Industries, LLC; Westmoreland (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401k match

Profit sharing

PTO & holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

ERG participation

Development program

Job summary

SERVPRO Industries, LLC in the United States is seeking an experienced Instructional Designer to design and maintain high-quality learning content across our Schools of Learning (Restoration, Construction, Office, Biz Dev, Leadership, Onboarding). You will deliver modules via on-demand, virtual, and live formats, ensuring alignment with brand and learning strategy.

The role emphasizes translating operations into clear objectives, collaborating with SMEs, and maintaining content governance within

Qualifications

• 3+ years of instructional design experience in corporate training, L&D, or franchise/field-based environments.
• Experience designing multi-modality learning (on-demand, ILT, blended).
• Background in one or more SERVPRO Schools (Restoration, Construction, Office, Biz Dev, Leadership, Onboarding) preferred.
• Proficiency with authoring tools (Articulate Storyline, Rise, Camtasia, etc.).
• Understanding of LMS structure, content governance, and metadata best practices.
• Strong communication skills — able to simplify complex information for diverse learners.
• Collaborative mindset with the ability to partner effectively across L&D and Operations.
• Field-first orientation with an understanding of operational realities and learner needs.
• Commitment to continuous improvement and instructional excellence.

Responsibilities

• Build high-quality learning content for on-demand modules, ILT, blended programs, and microlearning.
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand business goals, performance gaps, and learner needs.
• Partner with SMEs (HQ and franchise) to validate content accuracy and ensure alignment with real-world operational practices.
• Collaborate with Field Capability to ensure ILT content supports evolving learning objectives.
• Ensure all content adheres to SERVPRO’s content standards, brand voice, and instructional design standards.
• Maintain version control and support content lifecycle management in partnership with the LMS Architect & Governance role.
• Conduct QA reviews of courses to ensure clarity, accessibility, and instructional integrity.
• Design assessments, knowledge checks, and capability validation tools that measure learner progress and operational readiness.
• Work closely with Learning Experience to ensure content is properly structured, tagged, and optimized within the LMS.
• Collaborate with Project Managers to scope, plan, and execute content development projects.
• Incorporate learner feedback, data insights, and operational changes into content updates.
• Stay current on instructional design trends, adult learning principles, and edtech tools.

Skills

Instructional design

Communication

Collaboration

Needs analysis

Education

Bachelor's degree in instructional design

Tools

Articulate Storyline

Rise

Camtasia

Job description

SERVPRO Industries, LLC in the United States is seeking an experienced Instructional Designer to design and maintain high-quality learning content across our Schools of Learning (Restoration, Construction, Office, Biz Dev, Leadership, Onboarding). You will deliver modules via on-demand, virtual, and live formats, ensuring alignment with brand and learning strategy.

The role emphasizes translating operations into clear objectives, collaborating with SMEs, and maintaining content governance within