Installer/Trainer Part Time

Sorenson Communications; Joplin (MO); On-site; USD 17,220 - 26,863; Part time

Benefits offered by this job

401k 6% match

TeleDoc, Dental/Orthodontia, Vision

Employee Assistance Program

Learning and Career Development

Job summary

CaptionCall, part of Sorenson Communications, seeks a compassionate installer/trainer for a part-time position. You'll install devices for customers with hearing loss and train them on usage, all while enjoying flexible hours and career development opportunities.

The role demands excellent customer service and communication skills, along with basic computer knowledge. Join us in making a difference for those who need it.

Qualifications

• Excellent customer service skills.
• Effective communication skills in English.
• Ability to work evenings and weekends as needed.
• Basic computer knowledge and experience.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Train customers on phone features.
• Promote the CaptionCall service.
• Accurately maintain customer records.

Skills

Customer service skills

Effective communication

Adaptability

Reliability

Basic computer knowledge

Education

High School Diploma or GED

Job description

Job Description

CaptionCall is seeking a caring, customer service-oriented installer/trainer to help people with hearing loss communicate. The role involves installing the CaptionCall phone in customers’ homes and training them to use it. Responsibilities are independent and flexible, ideal for those who enjoy working on-site and want part‑time work with potential career growth.

Pay Range

Hourly salary: $12.50 - $19.50 plus piece rate. Actual pay may vary based on experience and location.

Benefits

• 401k 6% match with immediate vesting
• TeleDoc, Dental/Orthodontia, and Vision Insurance
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers on phone features.
• Promote the CaptionCall service.
• Assist with lead generation activities.
• Guide other CaptionCall activities and recommend expansion opportunities.
• Achieve install/trainer expectations and maintain departmental goals.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Submit required reports, invoices, and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain inventory of equipment and supplies.
• Represent CaptionCall at events.
• Adhere to compliance policies.
• Handle confidential customer information with integrity.
• Adapt to new responsibilities as necessary.
• Other duties as assigned.

Education

Minimum: High School Diploma or GED.

Knowledge, Skills, and Abilities

• Excellent customer service skills.
• Effective communication in English.
• Availability to work evenings and weekends as needed.
• Ability to drive and travel by air if required.
• Adaptability to unique customer needs.
• Reliability, organization, and punctuality.
• Independent work capability.
• Adaptation to changing environments.
• Experience working with senior citizens.
• Basic computer knowledge and experience.

Working Conditions and Physical Requirements

• Daily driving required; reliable, licensed, insured vehicle necessary.
• Valid driver license and good driving record.
• Ability to sit/stand for extended periods in an office environment.
• Ability to transport installation equipment to customers’ homes.
• Dexterity of hands for computer and tools.
• Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Company Summary

CaptionCall and Sorenson Communications are leaders in language services, focusing on making a difference for people with hearing loss.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. We comply with all applicable civil rights laws.

Applicant Notes

#LI-Remote