Installer/Trainer Part Time

Sorenson Communications; Cleveland (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

Sorenson Communications is seeking a caring and service-oriented Installer/Trainer for CaptionCall in Cleveland, Ohio. This hands-on position involves training customers on how to use CaptionCall phones, enhancing communication for people with hearing loss.

The role offers flexibility in scheduling, making it ideal for individuals who prefer independent work. Candidates should have a high school diploma and possess a reliable and organized approach to customer service. Experience in sales and with senior citizens is preferred.

Qualifications

• Experience working in the hearing health field.
• Sales experience.
• Experience with senior citizens.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Train customers on using the phone and its features.
• Maintain customer records.
• Complete service calls as assigned.

Skills

Excellent customer service

Effective communication in English

Ability to work evenings and weekends

Reliability, organization, punctuality

Education

High School Diploma or GED

Tools

Basic computer knowledge

Job description

Job Summary

Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part‑time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Less than 25% travel.

Education

• High School Diploma or GED

Experience

• Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity

Sorenson Communications is an EOE, Disability/Age Employer.