Installer/Trainer Part Time

Sorenson Communications; Great Falls (MT); On-site; USD 16,834 - 26,890; Part time

Benefits offered by this job

Mileage reimbursement

Tablet provided

Phone provided

Growth opportunities

Job summary

Sorenson Communications seeks a caring and customer service-oriented installer/trainer for CaptionCall in Great Falls, Montana. This part-time position involves installing phones and training customers to communicate effectively. Essential duties include troubleshooting, promoting services, and maintaining records. A High School Diploma or GED is required, along with excellent customer service skills and a valid driver's license. Mileage reimbursement and additional compensation for successful installations are provided.

Qualifications

• Provide excellent customer service.
• Adapt to unique customer needs.
• Experience working with senior citizens.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers on phone features.
• Promote the CaptionCall service.

Skills

Excellent customer service

Effective communication in English

Reliability, organization, and punctuality

Adaptability to changing environments

Basic computer knowledge

Education

High School Diploma or GED

Job description

Description

Help make a difference!

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world. This hands‑on position enriches lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. The role requires working independently, often in customers’ homes, and offers a flexible schedule. It is a part‑time position with potential for career growth.

Pay Range

Base hourly rate: $12.22 to $19.52 (based on location and experience)

Piece Rate (Additional Compensation for Completed Installations)

• $25 per successful installation
• $25 per successful priority service call
• $15 per successful service call

Additional Benefits

• Mileage reimbursement
• Tablet provided
• Phone provided
• Growth opportunities

Knowledge, Skills and Abilities

• Provide excellent customer service
• Effective communication in English (reading, writing, speaking, listening)
• Availability to work evenings and weekends as needed
• Drive and travel via air as required
• Adapt to unique customer needs
• Reliability, organization, and punctuality
• Ability to work independently
• Adaptability to changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes
• Courtely train customers on phone features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and recommend expansions for the business
• Meet or exceed install/trainer expectations and maintain department goals
• Complete assigned service calls
• Accurately maintain customer records
• Complete required reports, submit invoices, and provide feedback on customer interactions
• Retrieve and clean phones for former customersMaintain adequate inventory of equipment and supplies
• Represent CaptionCall at events as assigned
• Adhere to strict compliance policies
• Maintain confidentiality of sensitive customer information
• Adapt to new responsibilities as needed
• Other duties as assigned

Education

Minimum: High School Diploma or GED.

Working Conditions and Physical Requirements

• Daily driving required; reliable, licensed, insured vehicle needed
• Valid driver’s license required
• Good driving record required
• Ability to sit or stand for long periods in an office environment
• Ability to transport installation equipment into a customer’s home
• Dexterity in hands and fingers for computer and tool use
• Regular and predictable attendance required

Supervisory Responsibility

No supervisory responsibilities.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EEO, Disability/Age Employer.