Installer/Trainer Part Time

Sorenson Communications; Helena (MT); On-site; USD 16,834 - 26,890; Part time

Benefits offered by this job

Mileage reimbursement

Tablet provided

Phone provided

Growth opportunities

Job summary

Sorenson Communications is looking for a part-time Installer/Trainer for CaptionCall in Helena, Montana. This role focuses on helping individuals with hearing loss by installing phones and providing training. Responsibilities include troubleshooting, promoting services, and record maintenance. A high school diploma is required, along with strong communication skills and the ability to work independently. The position offers a flexible schedule, mileage reimbursement, and additional training tools. Pay ranges from $12.22 to $19.52 hourly, plus bonus opportunities.

Qualifications

• Proven customer service skills with a focus on assisting those with hearing loss.
• Ability to communicate effectively in English—reading, writing, speaking.
• Must have a reliable, licensed, insured vehicle for daily travel.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes.
• Train customers on phone features and usage.
• Promote CaptionCall services and complete assigned service calls.

Skills

Customer service

Effective communication in English

Reliability

Adaptability

Basic computer knowledge

Education

High School Diploma or GED

Job description

Description

Help make a difference!

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world. This hands‑on position enriches lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. The role requires working independently, often in customers’ homes, and offers a flexible schedule. It is a part‑time position with potential for career growth.

Pay Range

Base hourly rate: $12.22 to $19.52 (based on location and experience)

Piece Rate (Additional Compensation for Completed Installations)

• $25 per successful installation
• $25 per successful priority service call
• $15 per successful service call

Additional Benefits

• Mileage reimbursement
• Tablet provided
• Phone provided
• Growth opportunities

Knowledge, Skills and Abilities

• Provide excellent customer service
• Effective communication in English (reading, writing, speaking, listening)
• Availability to work evenings and weekends as needed
• Drive and travel via air as required
• Adapt to unique customer needs
• Reliability, organization, and punctuality
• Ability to work independently
• Adaptability to changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes
• Courtely train customers on phone features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and recommend expansions for the business
• Meet or exceed install/trainer expectations and maintain department goals
• Complete assigned service calls
• Accurately maintain customer records
• Complete required reports, submit invoices, and provide feedback on customer interactions
• Retrieve and clean phones for former customersMaintain adequate inventory of equipment and supplies
• Represent CaptionCall at events as assigned
• Adhere to strict compliance policies
• Maintain confidentiality of sensitive customer information
• Adapt to new responsibilities as needed
• Other duties as assigned

Education

Minimum: High School Diploma or GED.

Working Conditions and Physical Requirements

• Daily driving required; reliable, licensed, insured vehicle needed
• Valid driver’s license required
• Good driving record required
• Ability to sit or stand for long periods in an office environment
• Ability to transport installation equipment into a customer’s home
• Dexterity in hands and fingers for computer and tool use
• Regular and predictable attendance required

Supervisory Responsibility

No supervisory responsibilities.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EEO, Disability/Age Employer.