Installer/Trainer Part Time

Sorenson Communications, LLC; Cedar Rapids (IA); On-site; USD 16,834 - 26,890; Part time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

401k 6% match

Insurance benefits

Career development opportunities

Job summary

A communication services provider is seeking a caring and customer service-oriented installer/trainer to join their team in Cedar Rapids, Iowa. This part-time position involves installing CaptionCall phones, training users, and ensuring customer satisfaction. Candidates should have a high school diploma and possess strong communication and organizational skills. The role offers flexibility, opportunity for career growth, and various benefits including mileage reimbursement and health insurance.

Qualifications

• Must be reliable, organized, and punctual.
• Ability to drive and travel as needed.
• Ability to communicate effectively with various customers.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Train customers on using the phone.
• Promote CaptionCall services.

Skills

Effective communication in English

Reliability

Organized and punctual

Ability to work independently

Experience with senior citizens

Basic computer knowledge

Education

High School Diploma or GED

Tools

Tablet

Phone

Job description

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part‑time position with potential for career growth and advancement.

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing.

Pay Range

• $12.22 to 19.52 (Based off location and experience)

Piece Rate

• $25/ successful priority service call

Benefits

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• 401k 6% match with immediate vesting
• TeleDoc, Dental/Orthodontia, and Vision Insurance
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary
• Other duties as assigned

Education

Minimum: High School Diploma or GED

Knowledge, Skills and Abilities

• Ability to effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to adapt to constantly changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Able to sit/stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
• Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Equal Opportunity Employer

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.