Installer/Trainer - Full Time

CaptionCall; Olympia (WA); Hybrid; USD 12,000 - 20,000; Part time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunity

Competitive full Benefits Package

Job summary

CaptionCall is seeking a caring installer/trainer to support customers with hearing loss through effective communication. This part-time role involves installing CaptionCall phones in customer homes and providing training on their use. The position offers a flexible schedule and potential for career growth.

Candidates must have a High School Diploma or GED and excel in customer service. A reliable vehicle is necessary for daily travel, and individuals should be comfortable adapting to changing environments.

Qualifications

• Ability to drive and travel as needed.
• Experience working with senior citizens is a plus.
• Basic computer knowledge and experience.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes.
• Train customers on phone features and usage.
• Maintain customer records accurately.
• Promote the CaptionCall service and assist in lead generation.

Skills

Customer service excellence

Effective communication

Reliability and organization

Ability to adapt

Education

High School Diploma or GED

Job description

Description

* This position requires candidates to live and work in Minneapolis, Minnesota or immediate surrounding area *

Pay Range: Hourly+ Piece Rate

• $12.22 to 19.52 (Based off location and experience)

Current Piece Rate (Additional compensation for completed installation):

• $25/successful installation
• $25/ successful priority service call
• $15/ successful service call

Additional Benefits

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Opportunity to work locally, but also opportunities to travel to different areas
• Growth Opportunity
• Competitive full Benefits Package

Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment.

Job Summary

Help make a difference! CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world. This hands‑on position is responsible for installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. The schedule is flexible, making it a great fit for individuals who enjoy working independently. This is a part‑time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that the applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary
• Other duties as assigned

Education

Minimum: High School Diploma or GED

Knowledge, Skills and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel by air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to adapt to constantly changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Able to sit/stand for a long period of time in an office environment
• Able to transport installation equipment into a customer's home
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
• Regular and predictable attendance required

Supervisory Responsibility

This position has no supervisory responsibilities.

Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.