Installer/Trainer Part Time

Sorenson Communications, LLC; Joplin (MO); On-site; USD 17,220 - 26,863; Part time

Benefits offered by this job

401k 6% match with immediate vesting

TeleDoc, Dental/Orthodontia, and Vision Insurance

Employee Assistance Program

Outstanding Learning and Career Development Opportunities

Job summary

A telecommunications company is seeking a customer service-oriented installer/trainer to enhance communication for those with hearing loss. This part-time role involves installing CaptionCall phones in customers’ homes and training them on usage. Ideal candidates will possess excellent communication skills, reliability, and the ability to work independently. The position offers a flexible schedule and opportunities for career advancement, along with benefits like health insurance and a 401k match.

Qualifications

• Must communicate effectively in English.
• Experience working with senior citizens is preferred.
• Must be organized and punctual.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Train customers on using the phone.
• Maintain customer records accurately.
• Retrieve and clean phones of former customers.

Skills

Effective communication in English

Ability to work evenings and weekends

Customer tailoring

Reliability

Computer knowledge

Education

High School Diploma or GED

Job description

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part‑time position with potential for career growth and advancement.

• 401k 6% match with immediate vesting
• TeleDoc, Dental/Orthodontia, and Vision Insurance
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Hourly + Piece Rate

The estimated hourly salary range for this position is $12.50-$19.50+ additional Piece rate. Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience and location.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Assist with lead generation activities as needed.
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Represent CaptionCall at various events as assigned.
• Adhere to strict compliance policies set by the company.
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that the applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary.
• Other duties as assigned.

Education

Minimum: High School Diploma or GED

Knowledge, Skills and Abilities

• Ability to effectively communicate in English through reading, writing, speaking, and listening.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel via air as needed.
• Ability to tailor to unique needs of individual customers.
• Must be reliable, organized and punctual.
• Must be able to work independently.
• Ability to adapt to constantly changing environments.
• Experience working with senior citizens.
• Basic computer knowledge and experience.

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times.
• Possess and maintain a valid driver license.
• Maintain a good driving record.
• Able to sit/stand for a long period of time in an office environment.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components.
• Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.