Installer/Trainer - Full Time

Sorenson Communications; Olympia (WA); On-site; USD 16,834 - 26,890; Part time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunity

Competitive full Benefits Package

Job summary

Sorenson Communications is looking for a caring installer/trainer for its CaptionCall service. This role focuses on installing phones for customers with hearing loss and helping them communicate effectively. Ideal candidates will have strong customer service skills, a high school diploma, and a reliable vehicle.

This part-time position offers flexibility and opportunities for career advancement, along with a comprehensive benefits package and potential for travel.

Qualifications

• Must have a reliable, licensed, and insured vehicle.
• Ability to communicate effectively with customers.
• Familiarity with computer operations.

Responsibilities

• Install and troubleshoot CaptionCall phones in homes.
• Train customers on using the phone.
• Complete service calls and maintain customer records.

Skills

Excellent customer service

Effective communication in English

Driving reliability

Basic computer knowledge

Organization and punctuality

Education

High School Diploma or GED

Job description

Description

* This position requires candidates to live and work in Minneapolis, Minnesota or immediate surrounding area *

Pay Range: Hourly+ Piece Rate

• $12.22 to 19.52 (Based off location and experience)

Current Piece Rate (Additional compensation for completed installation):

• $25/successful installation
• $25/ successful priority service call
• $15/ successful service call

Additional Benefits

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Opportunity to work locally, but also opportunities to travel to different areas
• Growth Opportunity
• Competitive full Benefits Package

Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment.

Job Summary

Help make a difference! CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world. This hands‑on position is responsible for installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. The schedule is flexible, making it a great fit for individuals who enjoy working independently. This is a part‑time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that the applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary
• Other duties as assigned

Education

Minimum: High School Diploma or GED

Knowledge, Skills and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel by air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to adapt to constantly changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Able to sit/stand for a long period of time in an office environment
• Able to transport installation equipment into a customer's home
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
• Regular and predictable attendance required

Supervisory Responsibility

This position has no supervisory responsibilities.

Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.