Installer/Trainer Part Time

Sorenson Communications, LLC; Cleveland (OH); On-site; USD 20,664 - 34,440; Part time

Job summary

A leading language services provider is seeking a caring Installer/Trainer to help customers with hearing loss effectively use CaptionCall phones. This part-time position offers flexibility and involves training, installation, and troubleshooting of the phones at customers' homes. Ideal candidates will communicate effectively, have basic computer skills, and possess a High School Diploma or GED. Experience with senior citizens and the hearing health field is preferred. The role involves minimal travel and promotes personal connections in communication solutions.

Qualifications

• Must have experience working in the hearing health field.
• Experience working with senior citizens is preferred.
• Basic computer skills necessary for this role.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Train customers on phone usage and features.
• Promote the CaptionCall service and generate leads.
• Attend trade shows and corporate events as assigned.
• Maintain records of customer interactions and service calls.

Skills

Effective communication in English

Work evenings and weekends

Drive and travel via air

Tailor to unique customer needs

Reliability, organization, punctuality

Education

High School Diploma or GED

Tools

Basic computer knowledge

Job description

4213 E 186th St, Cleveland, OH 44122, USA

Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part‑time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Less than 25% travel.

Education

• High School Diploma or GED

Experience

• Basic computer knowledge and experience
• Experience working in the hearing health field
• Experience working with senior citizens

Knowledge, Skills, and Abilities

• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can‑Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.