Installer/Trainer Part Time

CaptionCall; Joplin (MO); On-site; USD 1,722,000 - 2,686,320; Part time

Benefits offered by this job

401k match

Dental/Orthodontia/Vision

Employee Assistance Program

Career development opportunities

Learning opportunities

Job summary

CaptionCall is seeking a caring installer/trainer to help customers with hearing loss by installing CaptionCall phones in their homes and training them to use the devices. This on-site, part-time role offers flexibility, potential career growth, and opportunities to engage with customers directly in their communities.

Responsibilities include installation, troubleshooting, customer training, and promoting services, with occasional travel.

Qualifications

• Minimum education: High School Diploma or GED.
• Strong customer service and communication skills.
• Willingness to work evenings and weekends as needed.
• Valid driver's license and ability to travel as required.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers on phone features.
• Promote CaptionCall service and assist with lead generation.
• Complete service calls and maintain customer records.

Skills

Customer service

English communication

Evenings & weekends

Independent work

Reliability & punctuality

Adaptability

Driving/travel readiness

Education

High School Diploma or GED

Job description

Job Description

CaptionCall is seeking a caring, customer service-oriented installer/trainer to help people with hearing loss communicate. The role involves installing the CaptionCall phone in customers’ homes and training them to use it. Responsibilities are independent and flexible, ideal for those who enjoy working on-site and want part‑time work with potential career growth.

Pay Range

Hourly salary: $12.50 - $19.50 plus piece rate. Actual pay may vary based on experience and location.

Benefits

• 401k 6% match with immediate vesting
• TeleDoc, Dental/Orthodontia, and Vision Insurance
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers on phone features.
• Promote the CaptionCall service.
• Assist with lead generation activities.
• Guide other CaptionCall activities and recommend expansion opportunities.
• Achieve install/trainer expectations and maintain departmental goals.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Submit required reports, invoices, and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain inventory of equipment and supplies.
• Represent CaptionCall at events.
• Adhere to compliance policies.
• Handle confidential customer information with integrity.
• Adapt to new responsibilities as necessary.
• Other duties as assigned.

Education

Minimum: High School Diploma or GED.

Knowledge, Skills, and Abilities

• Excellent customer service skills.
• Effective communication in English.
• Availability to work evenings and weekends as needed.
• Ability to drive and travel by air if required.
• Adaptability to unique customer needs.
• Reliability, organization, and punctuality.
• Independent work capability.
• Adaptation to changing environments.
• Experience working with senior citizens.
• Basic computer knowledge and experience.

Working Conditions and Physical Requirements

• Daily driving required; reliable, licensed, insured vehicle necessary.
• Valid driver license and good driving record.
• Ability to sit/stand for extended periods in an office environment.
• Ability to transport installation equipment to customers’ homes.
• Dexterity of hands for computer and tools.
• Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Company Summary

CaptionCall and Sorenson Communications are leaders in language services, focusing on making a difference for people with hearing loss.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. We comply with all applicable civil rights laws.

Applicant Notes

#LI-Remote