Installer/Trainer Part Time

Sorenson Communications; Albuquerque (NM); On-site; USD 17,000 - 28,000; Part time

Job summary

Sorenson Communications in Albuquerque, NM is seeking a part-time Installer/Trainer to support customers in installing and using CaptionCall phones. The role offers flexible scheduling, training customers in-home, and a path for growth as you contribute to helping people with hearing loss communicate with the world.

The position emphasizes hands-on training, independent work, and travel less than 25% to client sites, with opportunities to expand responsibilities over time.

Qualifications

• Basic computer knowledge is required.
• Sales experience is preferred.
• Experience in the hearing health field is preferred.
• Experience working with senior citizens is preferred.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Train customers on how to use the phone and features.
• Promote the CaptionCall service.
• Generate leads and referrals.
• Attend trade shows and corporate events.
• Support local installations and events by recruiting candidates.
• Complete service calls and maintain records.
• Submit invoices and feedback on customer interactions.
• Adapt to new responsibilities as needed.
• Other duties as assigned.

Skills

Customer service

English communication

Time management

Driving

Education

High School Diploma or GED

Job description

Compensation: Hourly Rate + Piece Rate Incentives

Hourly Pay: $12.22 - $19.52 per hour, based on location and relevant experience.

Additional Piece Rate Compensation:

Earn extra pay for each successfully completed job:

• $25 per successful installation
• $25 per successful priority service call
• $15 per successful service call

Job Summary

Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part‑time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum:

High School Diploma or GED

Experience

• Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can‑Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.