Installed Base Operations Leader & Platform Admin

ABB Inc.; North Carolina; On-site; USD 69,000 - 110,000; Full time

Job summary

ABB in the United States seeks an Installed Base Manager to lead data integrity across the installed base lifecycle, coordinating with factory operations, sales, and customers. You will own processes, tooling, and governance to ensure accurate asset data nationwide.

This role requires cross-functional collaboration with sales, operations, product management, and manufacturing teams, plus administration of installed base platforms and data-driven improvements.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Computer Science, Operations, or a related field required.
• 3+ years of experience in data management, operations, sales operations, or a related discipline, ideally in electrical industry.
• Experience working cross-functionally with sales, operations, product management, and manufacturing teams.
• Excellent organizational skills with a high attention to detail and data accuracy.
• Strong communication and interpersonal skills with the ability to engage stakeholders at all levels to drive changes and tool improvement.
• Proficiency in CRM and/or installed base management platforms (e.g., Salesforce, SAP).
• Familiarity with ABB products, systems, digitalization, and commercial processes strongly preferred.
• Preferred background includes: process formalization, digital tool improvement, or change management initiatives, and an understanding of installed base or asset management processes and tools.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Lead installed base management operations by developing, standardizing, and continuously improving processes, workflows, and best practices to ensure scalable and efficient data management across the US organization.
• Coordinate cross-functionally with Factory and Sales teams to ensure accurate transfer, validation, and maintenance of installed base data, including container uploads, sales transfers, and customer site confirmations.
• Serve as the primary installed base platform administrator and user support lead, providing training, troubleshooting, onboarding, access rights management, and guidance to internal stakeholders.
• Drive tools improvement through digital technologies such as AI.
• Own data quality, governance, and site validation activities by reviewing and approving site entries, maintaining data integrity, resolving discrepancies, and driving ongoing cleanup and reporting initiatives.

Skills

Data management

Cross-functional collaboration

CRM platforms

Data governance

Stakeholder communication

Education

Bachelor's degree

Tools

Salesforce

SAP

Job description

ABB in the United States seeks an Installed Base Manager to lead data integrity across the installed base lifecycle, coordinating with factory operations, sales, and customers. You will own processes, tooling, and governance to ensure accurate asset data nationwide.

This role requires cross-functional collaboration with sales, operations, product management, and manufacturing teams, plus administration of installed base platforms and data-driven improvements.