Installed Base Operations Lead

ABB Inc.; Texas; On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Job summary

ABB in the United States seeks an Installed Base Manager to lead base management operations, standardize processes, and ensure data integrity across the US. You will bridge factory operations, sales, and end users to maintain asset data throughout the product lifecycle.

You'll oversee platform admin duties, training, access rights, and drive AI-enabled improvements, while coordinating with multiple teams to ensure accurate data and governance across ABB's service ecosystem.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Computer Science, Operations, or related field.
• 3+ years in data management, operations, or sales operations, ideally in electrical industry.
• Experience working cross-functionally with sales, operations, product management, and manufacturing.
• Excellent organizational skills with high attention to detail and data accuracy.
• Strong communication and stakeholder engagement to drive tool improvements.
• Proficient in CRM or installed base platforms (e.g., Salesforce, SAP).

Responsibilities

• Lead installed base management operations and improve processes for data quality.
• Coordinate cross-functionally with Factory and Sales to maintain data accuracy.
• Serve as platform administrator and provide user support, training and access control.
• Drive tool improvements through digital technologies including AI.
• Own data governance, site validation, and ongoing data cleanup and reporting.

Skills

Data management

Cross-functional collaboration

CRM proficiency

Communication

Attention to detail

Education

Bachelor's degree in a related field

Tools

Salesforce

SAP

Job description

ABB in the United States seeks an Installed Base Manager to lead base management operations, standardize processes, and ensure data integrity across the US. You will bridge factory operations, sales, and end users to maintain asset data throughout the product lifecycle.

You'll oversee platform admin duties, training, access rights, and drive AI-enabled improvements, while coordinating with multiple teams to ensure accurate data and governance across ABB's service ecosystem.