Installed Base Manager: Data Quality & Platform Lead

ABB; Atlanta (GA); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Vision benefit

401k Savings Plan with Company Contri­

Employee Stock Acquisition Plan (ESAP)

Health benefits

Job summary

ABB is seeking an Installed Base Manager in the US to lead data-driven installed base management across the organization. You will bridge factory operations, sales, and end users to ensure accurate asset data through the product lifecycle.

You will standardize processes, train stakeholders, and drive digital tool improvements, including AI enhancements, while maintaining data integrity and governance across the US field.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Computer Science, Operations, or a related field.
• 3+ years of experience in data management, operations, sales operations, or a related discipline.
• Experience working cross-functionally with sales, operations, product management, and manufacturing teams.
• Proficiency in CRM and/or installed base management platforms (e.g., Salesforce, SAP).
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Lead installed base management operations by developing, standardizing, and continuously improving processes, workflows, and best practices to ensure scalable and efficient data management across the US organization.
• Coordinate cross-functionally with Factory and Sales teams to ensure accurate transfer, validation, and maintenance of installed base data, including container uploads, sales transfers, and customer site confirmations.
• Serve as the primary installed base platform administrator and user support lead, providing training, troubleshooting, onboarding, access rights management, and guidance to internal stakeholders.
• Drive tools improvement through digital technologies such as AI.
• Own data quality, governance, and site validation activities by reviewing and approving site entries, maintaining data integrity, resolving discrepancies, and driving ongoing cleanup and reporting initiatives.

Skills

Cross-functional collaboration

Data accuracy

Stakeholder engagement

Attention to detail

Communication skills

Education

Bachelor's degree in Business Administration, Engineering, Computer Science, Operations, or a related field

Tools

Salesforce

SAP

Job description

ABB is seeking an Installed Base Manager in the US to lead data-driven installed base management across the organization. You will bridge factory operations, sales, and end users to ensure accurate asset data through the product lifecycle.

You will standardize processes, train stakeholders, and drive digital tool improvements, including AI enhancements, while maintaining data integrity and governance across the US field.