Installation Scheduler & Customer Liaison

Ferguson Enterprises; Florida; On-site; USD 21,000 - 40,000; Full time

Job summary

Ferguson Enterprises in Coral Springs, FL is hiring an Installation Coordinator to manage onsite scheduling, customer communications, and coordination with sales and operations. The role requires strong organization, relationship-building, and MS Office proficiency to ensure accurate work orders and timely installations.

The position supports a Monday–Friday schedule with typical 8:00 AM–4:00 PM or 9:00 AM–5:00 PM shifts.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Expert level product and installation knowledge.
• Organize and prioritize work and communicate effectively.
• Develop and maintain positive relationships with both internal and external customers.
• Familiar with Microsoft Office software.

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; provide formal and final pricing to customer for services requested; point of contact for questions, concerns, and/or complaints.
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Customer relationship management

Communication

Tools

Microsoft Office

Job description

Ferguson Enterprises in Coral Springs, FL is hiring an Installation Coordinator to manage onsite scheduling, customer communications, and coordination with sales and operations. The role requires strong organization, relationship-building, and MS Office proficiency to ensure accurate work orders and timely installations.

The position supports a Monday–Friday schedule with typical 8:00 AM–4:00 PM or 9:00 AM–5:00 PM shifts.