Onsite Installation Coordinator

Ferguson Enterprises; Wilmington (NC); On-site; USD 21,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Life insurance

401(k) with company match

Job summary

Ferguson Enterprises in Wilmington, NC seeks an Installation Coordinator to proactively manage relationships with customers, coordinate with sales, and ensure accurate, timely delivery and installation of products. The role emphasizes scheduling, order accuracy, and clear communication with customers and internal teams.

The candidate should bring installation coordination experience, strong product knowledge, and excellent organizational and interpersonal skills.

Qualifications

• Prior installation coordinating experience preferred.
• Expert level product and installation knowledge required.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationships with internal and external customers.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage and processing customer advocacy; provide formal and final pricing to customer for services requested; point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Product knowledge

Prioritization

Communication

Relationship building

Microsoft Office

Job description

Ferguson Enterprises in Wilmington, NC seeks an Installation Coordinator to proactively manage relationships with customers, coordinate with sales, and ensure accurate, timely delivery and installation of products. The role emphasizes scheduling, order accuracy, and clear communication with customers and internal teams.

The candidate should bring installation coordination experience, strong product knowledge, and excellent organizational and interpersonal skills.