Onsite Installation Coordinator | Scheduling & Customer Care

Ferguson Enterprises, Inc.; Wilmington (NC); On-site; USD 21,000 - 54,000; Full time

Job summary

Ferguson Enterprises, Inc. in Wilmington, NC is hiring an Installation Coordinator to proactively manage a portfolio of customer accounts.

This onsite role supports scheduling, order accuracy, and coordination between sales, operations, and customers to ensure timely installations. Responsibilities include maintaining the installation calendar, communicating with customers, and processing change orders while delivering exceptional service.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints.
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Customer relationships

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Ferguson Enterprises, Inc. in Wilmington, NC is hiring an Installation Coordinator to proactively manage a portfolio of customer accounts.

This onsite role supports scheduling, order accuracy, and coordination between sales, operations, and customers to ensure timely installations. Responsibilities include maintaining the installation calendar, communicating with customers, and processing change orders while delivering exceptional service.