Installation Scheduler & Customer Liaison (Mon–Fri)

Ferguson Inc.; Thornton (CO); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with company match

Paid time off

Job summary

Ferguson is seeking an Appliance Installation Coordinator in Thornton, CO. The role includes proactively managing relationships with assigned customers, coordinating installation activities, and ensuring accurate work orders and scheduling.

You will work with sales to capture requirements and provide pricing for services. The ideal candidate has installation coordination experience, strong communication skills, and proficiency with MS Office tools.

Qualifications

• Prior installation coordinating experience preferred.
• Ability to apply expert level product and installation knowledge.
• Strong organization, prioritization and communication skills.
• Ability to build positive relationships with internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Develop and maintain relationships with assigned customer base and ensure satisfaction.
• Collaborate with sales to understand customer requirements.
• Review and modify work orders for scope, clarity, dates, customer contact and product availability.
• Contact customer for scheduling of pre-site, delivery and installation; update installation calendar.
• Provide pricing, handle questions/complaints; write credit memos and sales orders as needed.

Skills

Installation coordination

Product knowledge

Organization & prioritization

Customer relations

MS Office

Tools

Microsoft Office (Outlook/Word/Excel/PowerPoint)

Job description

Ferguson is seeking an Appliance Installation Coordinator in Thornton, CO. The role includes proactively managing relationships with assigned customers, coordinating installation activities, and ensuring accurate work orders and scheduling.

You will work with sales to capture requirements and provide pricing for services. The ideal candidate has installation coordination experience, strong communication skills, and proficiency with MS Office tools.