Onsite Appliance Installations Coordinator

Ferguson Inc.; Florida; On-site; USD 21,000 - 54,000; Full time

Job summary

Ferguson Enterprises, LLC is seeking an Installation Coordinator to support proactive scheduling and customer satisfaction at our Coral Springs, FL location. The role focuses on coordinating site activities, reviewing work orders, and acting as the primary liaison among customers, sales teams, and installation staff.

Typical hours are 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM, Monday through Friday, with opportunities for professional growth within a Fortune 500 company that values service

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Expert level product and installation knowledge required.
• Ability to organize, prioritize work and communicate clearly.
• Develop and maintain positive relationships with internal and external customers.
• Familiar with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy
• Provide formal and final pricing to customer for services requested
• Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Prior installation coordination

Expert level product knowledge

Organize and prioritize work

Customer relationship skills

Microsoft Office

Tools

Microsoft Office

Job description

Ferguson Enterprises, LLC is seeking an Installation Coordinator to support proactive scheduling and customer satisfaction at our Coral Springs, FL location. The role focuses on coordinating site activities, reviewing work orders, and acting as the primary liaison among customers, sales teams, and installation staff.

Typical hours are 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM, Monday through Friday, with opportunities for professional growth within a Fortune 500 company that values service