Onsite Installation Coordinator — Scheduling & Customer Care

Ferguson; Charlotte (NC); Vor Ort; USD 21.000 - 40.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Mental health coverage

Parental leave

Zusammenfassung

Ferguson is seeking an Installation Coordinator in Charlotte, NC to proactively develop relationships with customers and coordinate installation activities. The role involves collaborating with sales, reviewing orders for accuracy, scheduling events, and maintaining the installation calendar to ensure timely, accurate service delivery.

Strong MS Office skills and prior installation coordination experience are preferred.

Qualifikationen

• Prior installation coordinating experience preferred.

Aufgaben

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints.
• Write credit memos and sales orders as needed for returns and rescheduled appointments.

Kenntnisse

Installation coordination

Customer relationship management

Communication

Organization

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Ferguson is seeking an Installation Coordinator in Charlotte, NC to proactively develop relationships with customers and coordinate installation activities. The role involves collaborating with sales, reviewing orders for accuracy, scheduling events, and maintaining the installation calendar to ensure timely, accurate service delivery.

Strong MS Office skills and prior installation coordination experience are preferred.