Installation Scheduler & Customer Liaison

Ferguson Enterprises; Sumner (WA); Vor Ort; USD 21.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) match

Mental health coverage

Parental leave

Employee discounts

Community involvement

Zusammenfassung

Ferguson Enterprises in Sumner, WA is seeking an Installation Coordinator to support our customer base with scheduling, site coordination and delivery/install logistics. Typical hours are Monday to Friday, 8:30 a.m.

to 5:00 p.m., with emphasis on proactive relationship management and accurate work-order handling. Responsibilities include coordinating with sales, reviewing orders for scope and dates, and serving as the main contact for scheduling, pricing, and customer inquiries.

Qualifikationen

• Prior installation coordinating experience and routing/scheduling software is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationship with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Aufgaben

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints

Kenntnisse

Installation coordination

Routing software

Scheduling software

Customer relationship

Communication

Microsoft Office

Tools

Outlook

Excel

PowerPoint

CRM software

Jobbeschreibung

Ferguson Enterprises in Sumner, WA is seeking an Installation Coordinator to support our customer base with scheduling, site coordination and delivery/install logistics. Typical hours are Monday to Friday, 8:30 a.m.

to 5:00 p.m., with emphasis on proactive relationship management and accurate work-order handling. Responsibilities include coordinating with sales, reviewing orders for scope and dates, and serving as the main contact for scheduling, pricing, and customer inquiries.