Onsite Installation Coordinator: Scheduling & Customer Care

FERGUSON; Florida; On-site; USD 21,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Paid time off

401(k) with company match

Job summary

Ferguson Enterprises, LLC in Coral Springs, FL is hiring an Installation Coordinator to manage scheduling, customer relationships, and onsite installation logistics. The role is Monday–Friday, onsite, with shift options of 8:00 AM–4:00 PM or 9:00 AM–5:00 PM.

The position requires coordinating with sales, reviewing orders for accuracy, coordinating pre-site and installation events, and handling pricing and inquiries. Ferguson offers a comprehensive benefits package and competitive pay.

Qualifications

• Prior installation coordinating experience is preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationships with internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.).

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints.
• Write credit memos and sales orders as needed for returns and rescheduled appointments.

Skills

Installation coordination

Customer relationship management

Communication skills

Time management

Tools

MS Office

Job description

Ferguson Enterprises, LLC in Coral Springs, FL is hiring an Installation Coordinator to manage scheduling, customer relationships, and onsite installation logistics. The role is Monday–Friday, onsite, with shift options of 8:00 AM–4:00 PM or 9:00 AM–5:00 PM.

The position requires coordinating with sales, reviewing orders for accuracy, coordinating pre-site and installation events, and handling pricing and inquiries. Ferguson offers a comprehensive benefits package and competitive pay.