Installation Operations & Customer Experience Lead

The Home Depot; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to serve as a liaison between customers, install field teams, and branch operations, ensuring smooth scheduling, paperwork, and backlog management. This role supports timely communication and accurate paperwork throughout the install life cycle.

You will monitor job statuses, schedule pre-install inspections, coordinate with internal and external partners, and act as the main point of contact for customers and branch teams.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• High school diploma or GED required.

Responsibilities

• Maintain regular communication with customers across the install life cycle and resolve questions.
• Coordinate with internal/external partners to support branch operations and job movements.
• Manage intake of open jobs, review paperwork for accuracy, and schedule inspections and service tickets.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Microsoft Office

Education

High school diploma or GED

Job description

The Home Depot is seeking an Installation Coordinator to serve as a liaison between customers, install field teams, and branch operations, ensuring smooth scheduling, paperwork, and backlog management. This role supports timely communication and accurate paperwork throughout the install life cycle.

You will monitor job statuses, schedule pre-install inspections, coordinate with internal and external partners, and act as the main point of contact for customers and branch teams.