Install & Customer Experience Coordinator

The Home Depot; Woburn (MA); On-site; USD 48,000 - 64,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to act as the primary contact for customers and installation field teams, coordinating schedules, inspections, and service tasks across interior and exterior product lines. You will monitor job status, move jobs through workflow, and ensure timely completion of paperwork and backlog goals.

You will communicate with customers throughout the install lifecycle, coordinate with Branch Support Center and Sales, and help manage payments, service

Qualifications

• Excellent interpersonal and written/verbal communication.
• Strong sense of urgency and problem-solving abilities.
• Ability to manage multiple tasks and keep accurate records.

Responsibilities

• 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions.
• 25% Job Process Support - Coordinates with internal/external partners for inquiries and escalations, supports branch operations and efficient movement of jobs.
• 40% Operations - Manages intake of open jobs, reviews paperwork for accuracy, coordinates payments and inspections, places material orders, and processes labor bills with service providers.

Skills

Communication

Customer service

Organization

Microsoft Office

Multitasking

Education

High school diploma / GED

Tools

Microsoft Office

Job description

The Home Depot is seeking an Installation Coordinator to act as the primary contact for customers and installation field teams, coordinating schedules, inspections, and service tasks across interior and exterior product lines. You will monitor job status, move jobs through workflow, and ensure timely completion of paperwork and backlog goals.

You will communicate with customers throughout the install lifecycle, coordinate with Branch Support Center and Sales, and help manage payments, service