Installation Experience Specialist

The Home Depot; Arvada (CO); On-site; USD 28,000 - 39,000; Full time

Job summary

The Home Depot in Colorado hires an Installation Coordinator to serve as the main contact for customers and Install Field teams, guiding job flow, scheduling inspections, and ensuring accurate paperwork. This role focuses on delivering a seamless install lifecycle from start to finish.

Ideal candidates have strong communication, organization, and Microsoft Office skills, with a basic background in home improvement or construction.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Minimum of 1 year of work experience.
• Knowledge or experience in home improvement or construction is preferred.
• Clerical/administrative background is preferred.
• Excellent interpersonal and customer service skills.

Responsibilities

• 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely follow-up and resolves questions.
• 25% Job Process Support - Coordinates with internal and external partners for all job inquiries and escalations.
• 40% Operations - Manages intake of open jobs, reviews paperwork for accuracy, schedules pre-install inspections, and coordinates services and labor for vendors.

Skills

Customer service

Communication

Organization

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Home Depot in Colorado hires an Installation Coordinator to serve as the main contact for customers and Install Field teams, guiding job flow, scheduling inspections, and ensuring accurate paperwork. This role focuses on delivering a seamless install lifecycle from start to finish.

Ideal candidates have strong communication, organization, and Microsoft Office skills, with a basic background in home improvement or construction.